Consumer Rights & Cooling-Off Notice

Last Updated: March 2026

1. YOUR RIGHT TO CANCEL

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your contract with Design Me a Solution Lab within 14 days without giving any reason.

The cancellation period expires 14 days after the day on which the contract is concluded (i.e., the date you accept the Lab Agreement).

2. HOW TO CANCEL

To exercise your right to cancel, you must inform us of your decision by a clear statement. You can do this by:

• Email: [email protected] with subject line "Cancellation"
• Phone: 07944 854642
• Letter: Written notice sent to the address provided in your Lab Agreement

You may use the model cancellation form below, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

3. EFFECTS OF CANCELLATION

If you cancel within the 14-day cooling-off period:

• We will reimburse all payments received from you, using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise.
• Reimbursement will be made without undue delay and no later than 14 days after the day on which we are informed of your decision to cancel.

4. SERVICES STARTED DURING THE COOLING-OFF PERIOD

If you wish us to begin work before the end of the 14-day cooling-off period, you must provide explicit written consent. This is documented in the Lab Agreement.

If you have given consent and services have begun:

• You retain the right to cancel during the remaining cooling-off period.
• However, you must pay a proportionate amount for the services provided up to the point of cancellation. This is calculated as a percentage of the total fee based on the work completed.
• If the services are fully completed within the cooling-off period with your express consent, you lose the right to cancel once the services are fully performed.

5. WHAT THIS MEANS FOR EACH SERVICE

6. NON-REFUNDABLE ITEMS

The following are not refundable under the cooling-off right because they are third-party costs:

• AI Platform subscription fees ($20/month) paid directly to the platform provider.
• AI usage credits consumed during sessions — these are processed and charged by the third-party platform.

7. ADDITIONAL CONSUMER RIGHTS

Beyond the cooling-off period, your statutory rights under the Consumer Rights Act 2015 include:

• Services performed with reasonable care and skill (Section 49).
• Information said or written as part of the contract is binding (Section 50).
• Services performed within a reasonable time (Section 52) unless a specific timeframe is agreed.
• Price must be reasonable (Section 51) if not agreed in advance — all our prices are agreed in the Build Spec before work begins.

If services do not meet these standards, you have the right to:

1. Request a repeat performance of the service, or
2. Request a price reduction.

8. UNFAIR TERMS

Under Part 2 of the Consumer Rights Act 2015, any term in our agreement that creates a significant imbalance in the parties' rights and obligations to the detriment of the consumer may be considered unfair and therefore not binding. We have designed our Lab Agreement to be fair, transparent, and balanced.

9. COMPLAINTS

If you are unhappy with our services:

1. Contact us at [email protected] — we will try to resolve the issue promptly.
2. If we cannot resolve the issue, you can seek mediation through an approved Alternative Dispute Resolution (ADR) provider.
3. You always retain the right to pursue your claim through the courts.

MODEL CANCELLATION FORM